Contact & Questions

If you realize immediately after ordering that you have entered an incorrect or incomplete delivery address, please fill out the form below as soon as possible.

Note! If your package has already been processed, we unfortunately have no way to adjust the incorrect address for you and hope for a cooperative postal worker.
The processing time of packages varies depending on the (busy) period. If the package cannot be delivered to the address you provided, it will be returned to us. Once we have processed your return, we will refund your order amount. The shipping costs will not be refunded in this case, as we incurred these costs to deliver the package to you. If you know early on that your package will not arrive due to the input of an incorrect address, we advise you to place a new order with the correct address, so we do not lose time delivering your package. If the package with the incorrect address is returned, you will be automatically refunded by us.

As a rule, we ship all orders placed before the indicated time on the website the same day. Because we use shipping partners who determine their own policies, we never promise that orders we ship will be delivered before a certain date. There are simply too many uncertainties in the shipping process, such as (for orders from abroad) customs checks and delays caused by the busyness of our shipping partners.

As a rule, we ship all orders placed before the indicated time on the website the same day. Because we use shipping partners who determine their own policies, we never promise that orders we ship will be delivered before a certain date. There are simply too many uncertainties in the shipping process, such as (for orders from abroad) customs checks and delays caused by the busyness of our shipping partners.

If you see on the Track & Trace link that your package has been stuck with PostNL for a few days after being handed over, please fill out the form below. We will immediately inquire with PostNL about what is going on. Note! If PostNL acknowledges that something may be wrong and requires an investigation, we will not send a replacement package! The package can still be delivered. If you do not want to wait for the outcome of this investigation (which can take up to 60 days), it is better to place a new order and we will ship it to you directly. As soon as we have a conclusion regarding your package that was under investigation, we will inform you about it. Depending on the situation, you will, of course, be fully compensated!

The package deliverers are very busy and want to manage their time as efficiently as possible. Maybe you were briefly not home and the neighbors were? And did they forget to put the information card in your mailbox? Please ask your neighbors first if they received your package for you before you inquire with us about where your package is. If no one knows anything? Fill out the form below and we will ask PostNL to investigate this.

Due to local taxes and charges, we can only accept orders for shipment within the Netherlands on this part of the website; if you want to have it delivered to another country, you will need to select another country at the top right. The list of countries you see here are the only countries we can deliver to. Prices vary by country; this is mainly due to excise taxes and shipping costs. If you switch to another country, the language of the website will also change; you can have Google Chrome automatically translate this to Dutch or English.